Package Theft and Fraud

At Bingo Innovation, we work hard to pack and ship every order accurately and securely. Once a carrier confirms delivery, the package is considered delivered to the address provided at checkout. Because package theft and false delivery claims are outside our direct control, Bingo Innovation is not responsible for packages marked delivered by the carrier but missing from the delivery location.

If your location has a history of package theft, please ship to a secure address, business address, staffed location, or carrier pickup point whenever possible. Customers should monitor tracking updates and retrieve packages quickly after delivery.

If your tracking shows delivered but you cannot locate your package, please check nearby doors, mailrooms, reception areas, neighbors, and building offices first. If the package is still missing, contact the carrier directly to open a delivery investigation. Bingo Innovation may assist with documentation when possible, but refunds or replacements are not guaranteed for packages confirmed as delivered.